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GET
/
tickets
/
{ticket_id}
/
comments
/
{comment_id}
Get a comment
curl --request GET \
  --url https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}/comments/{comment_id} \
  --header 'X-Api-Key: <x-api-key>'
import requests

url = "https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}/comments/{comment_id}"

headers = {"X-Api-Key": "<x-api-key>"}

response = requests.get(url, headers=headers)

print(response.text)
const options = {method: 'GET', headers: {'X-Api-Key': '<x-api-key>'}};

fetch('https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}/comments/{comment_id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}/comments/{comment_id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "X-Api-Key: <x-api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}/comments/{comment_id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("X-Api-Key", "<x-api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.get("https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}/comments/{comment_id}")
  .header("X-Api-Key", "<x-api-key>")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}/comments/{comment_id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["X-Api-Key"] = '<x-api-key>'

response = http.request(request)
puts response.read_body
{
  "comment": {
    "id": "aaaabbbb-cccc-dddd-eeee-ffff00002222",
    "created_at": "2023-11-07T05:31:56Z",
    "comment_type": "reply",
    "content": "We are looking into the issue and will update you shortly.",
    "author": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00001111",
      "name": "Oliver Smith",
      "email": "oliver@example.com",
      "type": "user"
    },
    "attachments": [
      {
        "id": "aaaabbbb-cccc-dddd-eeee-ffff00003333",
        "url": "https://example.com/attachments/screenshot.png",
        "filename": "screenshot.png"
      }
    ],
    "mentions": [
      {
        "id": "aaaabbbb-cccc-dddd-eeee-ffff00005555",
        "name": "Daniel Kuhlman",
        "email": "daniel.kuhlman@example.com"
      }
    ]
  }
}
Replace {your-subdomain} with your workspace’s subdomain.
Learn how to find your subdomain in Workspace subdomain.

Headers

​
X-Api-Key
string
default:your-api-key
required

Use the X-Api-Key header to provide your workspace API key. Refer to Authentication for more information.

Path Parameters

​
ticket_id
string
required

ID of the ticket. You can use either the ticket ID (UUID) or ticket number (sequential number) interchangeably. Refer to Getting Ticket ID section for detailed instructions.

​
comment_id
string
required

ID of the comment.

Response

200 - application/json

OK - Request succeeded

​
comment
object