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GET
/
tickets
/
{ticket_id}
Get ticket details
curl --request GET \
  --url https://{your-subdomain}.neetodesk.com/api/v1/public/tickets/{ticket_id} \
  --header 'X-Api-Key: <x-api-key>'
import requests

url = "https://{your-subdomain}.neetodesk.com/api/v1/public/tickets/{ticket_id}"

headers = {"X-Api-Key": "<x-api-key>"}

response = requests.get(url, headers=headers)

print(response.text)
const options = {method: 'GET', headers: {'X-Api-Key': '<x-api-key>'}};

fetch('https://{your-subdomain}.neetodesk.com/api/v1/public/tickets/{ticket_id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://{your-subdomain}.neetodesk.com/api/v1/public/tickets/{ticket_id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "X-Api-Key: <x-api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://{your-subdomain}.neetodesk.com/api/v1/public/tickets/{ticket_id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("X-Api-Key", "<x-api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.get("https://{your-subdomain}.neetodesk.com/api/v1/public/tickets/{ticket_id}")
  .header("X-Api-Key", "<x-api-key>")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://{your-subdomain}.neetodesk.com/api/v1/public/tickets/{ticket_id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["X-Api-Key"] = '<x-api-key>'

response = http.request(request)
puts response.read_body
{
  "ticket": {
    "id": "aaaabbbb-cccc-dddd-eeee-ffff00003333",
    "number": 42,
    "subject": "How to resolve the pending payments",
    "description": "I need your help in resolving the pending payments.",
    "priority": "medium",
    "status": "open",
    "category": "Questions",
    "sub_category_one": "Billing",
    "sub_category_two": "Refund",
    "group": "Sales",
    "tags": [
      "refund",
      "urgent"
    ],
    "assignee": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00001111",
      "name": "Oliver Smith",
      "email": "oliver@example.com"
    },
    "customer": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00002222",
      "name": "John Luther",
      "email": "john@example.com",
      "phone_numbers": [
        "+1234567890"
      ]
    },
    "fields": [
      {
        "field_name": "Country",
        "field_value": "USA"
      }
    ]
  }
}
Deprecated: This is a v1 endpoint. It will continue to work, but we recommend migrating to the v2 equivalent for improved REST compliance (correct HTTP status codes, consistent response envelopes, and hyphenated URLs).
Replace {your-subdomain} with your workspace’s subdomain.
Learn how to find your subdomain in Workspace subdomain.

Headers

​
X-Api-Key
string
default:your-api-key
required

Use the X-Api-Key header to provide your workspace API key. Refer to Authentication for more information.

Path Parameters

​
ticket_id
string
required

ID of the ticket to retrieve comments for. You can use either the ticket ID (UUID) or ticket number (sequential number) interchangeably. Refer to Getting Ticket ID section for detailed instructions.

Response

200 - application/json

OK - Request succeeded

​
ticket
object